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Terms and Conditions
for Patty's Salon
Welcome to Patty's Salon! Our goal is to provide a relaxing, enjoyable experience, ensuring high-quality service for all clients. Please review our comprehensive policy for a seamless visit.
Appointment Scheduling:
- Book via phone, in person, or online.
- Advance booking is strongly recommended for prompt service.
- For changes, please reschedule or cancel at least 2 hours prior.
Cancellation Policy:
- Less than 2 hours notice for cancellations or rescheduling incurs a $30 fee.
No-Show or late arrival Policy: (updated on 3/28/24)
- Failure to show up without notice will result in a $30 fee charged to your account.
- Fees must be paid prior to scheduling any future appointments.
- This fee compensates our team for time and resources allocated to your appointment.
- An appointment cancelation or reduced services may occur if you do not arrive on time or early for your appointment.
- We cannot allow a late appointment to interfere with following appointments.
Late Arrivals:
- Arriving late may lead to shortened services, but you will still be charged the full service cost.
Fees and Payments:
- All no-show and late cancellation fees must be cleared before your next appointment.
- We accept cash, debit, and credit cards, payable at the time of service.
Hygiene Standards:
- We maintain high hygiene and cleanliness standards.
- Clients are requested to arrive in a clean and tidy state for their appointment.
Service Satisfaction:
- Our team is committed to quality services. If you're unsatisfied, please inform us for immediate rectification.
Product Return Policy:
- Returns or exchanges are not accepted for opened or used products.
- Unopened products can be returned within 7 days of purchase for a full refund or credit.
Liability:
- Patty's Salon accepts no liability for loss, damage, or injury resulting from the use of our services or products.
Changes to Terms:
- We reserve the right to alter these terms and conditions without notice.
- Continued use of our services signifies agreement to the current terms.
Respecting Everyone’s Time:
- Your understanding and cooperation with these policies are greatly appreciated.
Privacy Policy
We value your privacy and are committed to protecting your personal information. This section outlines how we collect, use, and safeguard your data:
- Data Collection: We collect personal information such as your name, email address, phone number, and payment details when you make a purchase or sign up for an account.
- Data Usage: Your information is used solely for order processing, customer support, and improving our services. We do not sell or share your data with third parties for marketing purposes.
- Data Security: We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.
- Cookies: Our Site uses cookies to enhance your browsing experience. By using our Site, you consent to our use of cookies as outlined in our Cookie Policy.
- Third-Party Services: We may use trusted third-party services to process payments or manage our Site. These providers adhere to strict confidentiality obligations.
- Your Rights: You have the right to access, update, or request the deletion of your personal information. Contact us at [Insert Contact Information] for assistance.
Thank You:
- We're excited to serve you and thank you for choosing Patty's Salon for your beauty needs!
Agreement:
- By using our services, you agree to be bound by these terms and conditions.
Points and Referral Program Disclaimer
Eligibility: Participation in Patty's Salon Points and Referral Program ("Program") is subject to eligibility criteria. The Program is available only to clients who are of legal age and reside in the jurisdiction where the Program is legally permitted.
Modification and Termination: Patty's Salon reserves the right to modify, suspend, or terminate the Program at any time and for any reason, with or without notice. This may include changing the terms of the point system, the value of points, or any other aspect of the Program.
Point Accumulation: Points are awarded at the sole discretion of Patty's Salon. Points have no cash value, are non-transferable, and are not earned on services purchased with the use of coupons or any other reduced service offers. The accumulation of points does not entitle Program members to any vested rights with respect to the points, Program benefits, or Program components. Only one coupon may be used per purchase.
Referral Validation: Patty's Salon reserves the right to validate referrals at any time. If a referral cannot be verified to the satisfaction of Patty's Salon, the points may be withheld or removed.
Redemption and Use: The redemption of points is subject to availability and restrictions set by Patty's Salon. Points can only be redeemed according to the rules and guidelines as communicated in the Program materials.
Liability: Patty's Salon is not responsible for any incorrect or inaccurate information supplied by customers while participating in the Program. Patty's Salon is also not responsible for problems related to any of the equipment or programming associated with or utilized by the customer, any human error, any interruption, deletion, omission, degradation, defect, or line failure of any telephone network or electronic transmission, or any technical or non-technical error or malfunction.
Governing Law: The Program and these terms are governed by and construed in accordance with the laws of the state in which Patty's Salon operates, without giving effect to any choice of law or conflict of law rules or provisions that would cause the application of any other state's laws.
By participating in the Program, you agree to these terms and conditions. If you do not agree to these terms, please do not participate in the Program.
STORE FRONT
Terms and Conditions
Welcome to the online storefront for Patty’s Salon ("we," "us," or "our"). By accessing or using our website (the "Site") and purchasing from our store, you agree to comply with the following Terms and Conditions. Please read them carefully.
1. Ownership of the Site
This Site and its contents are owned and operated by Patty’s Salon, located in Lufkin, Texas. All content, including but not limited to text, images, logos, and design, is the exclusive property of Patty’s Salon unless otherwise noted.
2. Copyright and Intellectual Property
All material offered on the Site, including products, descriptions, and images, is protected under applicable copyright and intellectual property laws. Unauthorized use, reproduction, or distribution of any content from this Site is prohibited without our prior written consent.
3. Limitation of Liabilities and Responsibilities
Patty’s Salon is not liable for any damages or losses arising from your use of the Site or inability to access it. While we strive to provide accurate information, we do not warrant that the content on our Site is error-free, complete, or up to date.
We are also not responsible for:
- Errors in pricing or product descriptions
- Delays in delivery caused by third-party carriers
- Unauthorized access to your account due to insufficient password protection
4. Requirements for Using the Store
To use our online store, you must:
- Be at least 18 years of age or have parental/guardian consent
- Provide accurate and up-to-date information during checkout
- Refrain from using the Site for fraudulent or illegal activities
Failure to meet these requirements may result in the suspension or termination of your account.
5. Modification of Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting. Your continued use of the Site after modifications signifies your acceptance of the updated Terms.
6. Termination
We may terminate your access to the Site and/or cancel any pending orders if you violate these Terms or engage in fraudulent activities. Termination of services does not waive any outstanding obligations owed to us.
7. Privacy Policy
We value your privacy and are committed to protecting your personal information. This section outlines how we collect, use, and safeguard your data:
- Data Collection: We collect personal information such as your name, email address, phone number, and payment details when you make a purchase or sign up for an account.
- Data Usage: Your information is used solely for order processing, customer support, and improving our services. We do not sell or share your data with third parties for marketing purposes.
- Data Security: We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.
- Cookies: Our Site uses cookies to enhance your browsing experience. By using our Site, you consent to our use of cookies as outlined in our Cookie Policy.
- Third-Party Services: We may use trusted third-party services to process payments or manage our Site. These providers adhere to strict confidentiality obligations.
- Your Rights: You have the right to access, update, or request the deletion of your personal information. Contact us at [Insert Contact Information] for assistance.
8. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Patty’s Salon
Email: info@lufkinsalon.com
Phone: 936.225.2921
Address: 1007 Lee Ave Lufkin Texas 75904
By using this Site, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them. Thank you for choosing Patty’s Salon!
Shipping
Shipping Policy
Thank you for shopping with Patty’s Salon! This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased from our online store.
1. Shipping Carriers
We use the following carriers for shipping orders:
- United States Postal Service (USPS)
- United Parcel Service (UPS)
Carrier selection for your order will be based on factors such as package size, destination, and delivery speed.
2. Processing Time
Orders are typically processed within 1–2 business days (excluding weekends and holidays) after your payment is verified. You will receive a confirmation email with tracking information once your order is shipped.
3. Shipping Rates and Delivery Times
Shipping costs are calculated at checkout based on the weight and destination of your order. Estimated delivery times are as follows:
- USPS:
- Priority Mail: 2–4 business days
- First-Class Mail: 3–5 business days (for packages under 16 oz)
- UPS:
- Ground: 3–7 business days
- 2nd Day Air: 2 business days
- Next Day Air: 1 business day
Delivery times may vary depending on your location and unforeseen carrier delays.
4. Shipping Restrictions
We currently ship only to addresses within the United States. Unfortunately, we do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.
5. Tracking Your Order
You will receive a shipping confirmation email with a tracking number once your order is dispatched. Use the provided link to track your package via the carrier’s website.
6. Lost or Delayed Shipments
If your shipment is delayed or lost, please contact us immediately at [Insert Contact Information]. While we will assist in resolving any issues, please note that Patty’s Salon is not responsible for delays caused by the carrier or for packages marked as "Delivered" by the carrier but not received.
7. Damaged Items
If your order arrives damaged, retain the packaging and notify us within 3 business days of delivery. We will provide instructions on how to proceed with a claim or replacement.
8. Contact Information
If you have any questions or concerns about our Shipping Policy, please reach out to us:
Patty’s Salon
Email:
info@lufkinsalon.com
Phone: 936.225.2921
Address: 1007 Lee Ave Lufkin Texas 75904
Thank you for choosing Patty’s Salon! We appreciate your business and look forward to serving you.
Payments
Payment Policy
Thank you for choosing Patty’s Salon! This Payment Policy outlines the payment methods and terms for purchases made in-store and online through our website.
1. Accepted Payment Methods
In-Store Payments:
- Cash: We gladly accept cash payments for all in-store purchases.
- Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. All card transactions are securely processed on-site.
Online Payments:
- Stripe Payments: All online transactions are processed securely via Stripe. Stripe accepts the following payment methods:
- Visa
- MasterCard
- American Express
- Discover
- Apple Pay (if supported by your device)
2. Payment Security
We take your security seriously. All payments, both in-store and online, are processed using secure and encrypted technologies. For online transactions, your payment information is handled directly by Stripe and is not stored on our servers.
3. Taxes
All purchases are subject to applicable state and local sales taxes based on the delivery address or location of the salon.
4. Refunds and Returns
For information about refunds or returns, please refer to our [Refund and Return Policy]([Insert Link]).
5. Failed Transactions
If your payment fails, please:
- Verify that your card details are entered correctly.
- Ensure your card has sufficient funds or credit available.
- Contact your card issuer if the issue persists.
If you continue to experience difficulties, contact us at [Insert Contact Information] for assistance.
6. Disputed Payments
If you believe there has been an error or unauthorized transaction, please contact us immediately at [Insert Contact Information]. For online payments, disputes may also be addressed through Stripe’s resolution process.
7. Contact Information
If you have any questions or concerns about our Payment Policy, please contact us:
Patty’s Salon
Email: info@lufkinsalon.com
Phone: 936.225.2921
Address: 1007 Lee Ave Lufkin Texas 75904
By using our services, you agree to this Payment Policy. Thank you for supporting Patty’s Salon!
Returns
Return Policy
Thank you for shopping with Patty’s Salon! This Return Policy explains the terms and conditions for returning items purchased from our online store.
1. Eligibility for Returns
We accept returns for unused and unopened items in their original packaging within 30 days of the purchase date. Items must be in the same condition as received to qualify for a return.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [Insert Contact Information] with your order number and reason for return.
- Our team will provide you with return instructions and the return address.
- Securely package the item(s) to prevent damage during shipping.
3. Return Shipping Costs
Customers are responsible for all shipping expenses associated with returning items. We do not charge a return processing fee, but the original shipping costs are non-refundable.
4. Refunds
Refunds will be processed within 5-7 business days of receiving the returned item(s). Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or card issuer to post the refund to your account.
5. Non-Returnable Items
The following items are non-returnable:
- Used or opened items
- Gift cards
- Sale or clearance items
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3 business days of delivery. We will provide instructions for returning the item or sending a replacement at no additional cost to you.
7. Contact Information
If you have any questions or concerns regarding your return, please reach out to us:
Patty’s Salon
Email:
info@lufkinsalon.com
Phone: 936.225.2921
Address: 1007 Lee Ave Lufkin Texas 75904
Thank you for choosing Patty’s Salon! We appreciate your business and are here to assist with any issues.